Blue T : Toyotsu Auto Mart Kenya

• To support the achievement of service budgets by managing and guiding the service supervisor to effectively utilise the productive staff and workshop equipment for business productivity.

• Convert customer enquiries into bookings.
• Minimise technician time taken to complete jobs in order to maximize productivity, with no compromise on quality or safety.
• Adopt an open and honest style to enhance customer buy-in and service and thus increase sales.
• Invoice customers promptly and accurately in line with our quotation or terms and conditions.

• Ensure achievement of total service turnover and gross profit against planned budgets.

• Maintain the awareness of the team and keep the Managing Director informed in terms of how the service center is performing against target.
• Allocate work fairly and accurately to staff to maximize quality and productivity.
• Organize staff rotas well in advance, taking sickness and holidays into account (‘staff loading’).
• Ensure that you have sufficient work to utilize your available technicians and take enough bookings to cover available time and to allow for cancellations.
• Conduct any relevant training for individuals to encourage development.
• Check accuracy of what technicians are reporting before any work is carried out for the customer to ensure nothing has been missed or inaccurately reported.
• Physically check vehicles once the work is completed by technicians to ensure quality is achieved and that the work specified and parts charged have been fitted and completed to a high standard.
• Ensure technicians are aware of and conform to quality standards from a health and safety point of view that company uniforms are worn at all times together with any necessary Personal Protective Equipment.
• Maintain centre to auditable standards.
• Maintain motivation and morale in the team.

• Sales staff: Follow-up on pre-delivery inspection/ Service
• Parts : Parts order status

Externally:

• Customers: For complaint resolution and service marketing.

• Service providers: Sublet quality

• To be issued by HOD.

• A professional qualification in automotive

• Minimum of 4years experience in a workshop.
• Communication & Interpersonal skills
• Minimum 5 person managing experience.

• Clear, confident communication style.
• Excellent listening skills.
• Ability to lead and manage a team of individuals taking control of situations and offering support if necessary.
• Ability to build lasting customer relationships through adopting an open, honest, professional approach.
• Ability to plan and organize own and others workload.
• Flexible approach if plans need to be changed.
• Drive and determination to succeed.
• Positive, can-do attitude and ability to remain calm under pressure.